How do you stock a housekeeping trolley?
Start stocking a cart from the bottom up, beginning with linens and towels, then paper products, and ending with amenities and cleaning supplies. Keeping the cart organized and clean is important because it will be in plain view of your guests as your cleaning staff is working.
How do you handle a trolley?
Always wear suitable loose fitting clothing and safety footwear. Make use of personal protective equipment where appropriate. Never intentionally create large loads when a number of small loads is a safer alternative. Ensure the employee is capable of moving the trolley.
Is it safe to push or pull a trolley?
Putting the load on a trolley and pushing it is one way of avoiding carrying. So, when people push and pull instead of lifting and carrying, less effort is required, but there may still be a risk of musculoskeletal disorders (MSDs), which you need to assess and eliminate or reduce.
What are two pieces of bedding a room attendant would load onto a housekeeping trolley?
Trolleys are usually loaded with sheets and pillowcases and other limited supplies of other bed linen are usually stored in the Floor housekeeping store (or central store).
How do you handle and load housekeeping trolley?
Always push the trolley, don’t pull it – it is important for you to see where you are going. Always stock items in their designated place on the trolley – it is best to position heavy items on the bottom to prevent the trolley from overturning. If you are not sure where things go, ask!
What should you check before a housekeeping trolley?
A housekeeping trolley is sometimes called a ‘Maids’ trolley’. Check to see it is clean, presentable, and safe. There should be no jagged bits, nothing should protrude to present a potential hazard, and the wheels should move easily and smoothly.
How do you set up trays and trolleys?
Appropriate procedures are as follows:
- Confirm that the tray or trolley is being placed where the guest wants it.
- Set them up where directed.
- Position the furniture properly.
- Light a candle, if applicable.
- Explain the contents of the tray or trolley.
- Serve the food and beverages.
What are the disadvantages of room service?
Disadvantages Of Room Service Room service food and beverage is more expensive because of convenience of eating in the room. Guests in hurry are intolerant to delays. The challenge for the hotel is to serve hot food . As food is transported from main kitchen, food can get cold.
Why should room service staff use a guest’s name when speaking to them?
1. WHY? We want to make sure that we use the guest’s name, and they know who you are, and what you are going to do in the room. Remember to be very clear when you speak as some of the guests do not speak English very well.
What will you do when you reach the guest room?
SOP for Entering the Guest Room
- Leave the DND (Do not Disturb) rooms undisturbed.
- Knock the door with knuckles and announce in pleasant voice, “Housekeeping…”.
- Wait for five seconds to hear the guest’s response.
- In case of no response, announce the same again.
How many rooms should a housekeeper clean per day?
How do you ask guests to clean their room?
Greet the guest by politely saying “Good Morning / Afternoon / Evening (according to the time of the day) Sir/Madam. May I service your room now please?” If possible greet the guest by using his/her name. If the guest permit you for servicing and cleaning the room: Thank the guest and enter the room gently.
How will you check a room without a DND sign and no guest inside?
Room without DND sign and no guest inside. Knock twice on the door or activate the doorbell. Announce “housekeeping”. If no one answers, knock again three times….Fold and place them on a chair.
- Strip the bed.
- Check for stains or damages.
- Remake the bed.